Privacy Policy

1. Overview

NeatGlade Atelier (“we”, “us”) provides premium knitting education. We respect your privacy and collect only what we need to operate, improve, and support your learning.

2. Data we collect

• Account data: name, email, hashed password, time zone.
• Transactional data: purchased courses, payment confirmations (stored by our payment processor).
• Learning activity: progress checkpoints, quiz results, assignment submissions.
• Support data: messages you send us and our responses.
• Technical data: device type, IP address, and cookies for essential session management and analytics.

3. How we use data

• Provide services: account authentication, course delivery, progress sync.
• Improve quality: aggregate analytics to refine lessons and navigation.
• Support: respond to requests and resolve issues.
• Legal: comply with tax, accounting, and regulatory obligations.

4. Cookies

We use essential cookies for authentication and session stability, and analytics cookies to understand feature usage. You can opt out of analytics in your browser or by declining cookies via our banner.

5. Data sharing

We do not sell your personal data. We share limited information with service providers (payment processing, analytics, email delivery) under contracts that restrict use to our instructions.

6. International transfers

Your data may be transferred and processed outside your country. We rely on standard contractual clauses or equivalent safeguards where applicable.

7. Data retention

We retain data for as long as your account remains active and as required by law. You may request deletion; some records may be retained for legal compliance.

8. Your rights

• Access and correction of your personal data.
• Deletion, where legally permitted.
• Objection to certain processing, such as direct marketing.
• Data portability for information you provided to us.

9. Children’s privacy

Our services are intended for adults and older teens pursuing vocational skills. If we learn a child under 13 has provided data, we will delete it.

10. Security

We apply administrative, technical, and physical safeguards to protect information, including encryption in transit and access controls. No system is perfectly secure; we notify you of material incidents as required by law.

11. Contact

Questions about this policy can be sent to [email protected] or by phone at +1 (415) 555-0192.

12. Changes

We will update this policy when practices evolve. Material changes will be announced in-app and via email to account holders.